American Airlines Retailing

Connection & implementation options

TRAVEL AGENCIES
CORPORATES

Travel agency connection & implementation options

American has worked closely with major technology partners to provide you access to our modern retailing ecosystem. We're committed to delivering modern retailing experiences to elevate your travel journey.

This is how you can get connected:

Via GDS/NDC Aggregator

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NDC Aggregators are third-party technology companies such as Global Distribution Systems (GDSs), Travel Management Companies (TMCs) or Online Booking Tools (OBTs) specializing in NDC integrations with American and other airlines. Tickets issued via this connection option are issued on neutral ticket stock.

Recommended for travel agencies, preferring an off-the-shelf solution that doesn't require IT resource deployment for integration.

View our approved technology partners.

Via Travel Agency Direct Connect

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Travel Agency Direct Connect allows travel agencies to connect directly to our API. This connection type requires an ARC/IATA accredited agency for ticketing and these tickets are issued on neutral ticket stock.

Recommended for large travel agencies, TMCs and technology providers with IT resources available to complete integration and preferring to manage the technology. Integration projects are expected to take between 3-6 months to complete, but may vary depending on business needs.

Our dedicated team offers project roadmap and production support as well as assistance for other integration queries and needs.

Please fill out our contact form to get started.

Corporate connection & implementation options

American has worked closely with major technology partners to provide you access to our modern retailing ecosystem. We are committed to delivering modern retailing experiences to elevate your travel journey.

This is how you can get connected:

Via GDS/NDC Aggregator

IG-aggregate5b

NDC Aggregators are third-party technology companies such as Global Distribution Systems (GDS), Travel Management Companies (TMC) or Online Booking Tools (OBT) specializing in NDC integrations with American and other airlines. Tickets issued via this connection option are issued on neutral ticket stock.

Recommended for corporations utilizing a travel agency and preferring an off-the-shelf solution that doesn’t require IT resource deployment for integration.

View American’s approved technology partners »

Via Direct Booking

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Direct Booking is the fastest solution, enabling access to NDC content for corporations or small-medium-sized businesses.

Implementation is not required; however, NDC-enabled booking tool adoption may be necessary.

Direct Booking tickets are issued on American Airlines ticket stock and American will become the Agency of Record for all ticketing and servicing inquiries.

American's NDC API Features

American's NDC API Functionality	Frequently used functionalities
Shopping	Shop for fares such as one-way, round trip, multi-city and stopover Up to 9 passengers are supported with multiple passenger types
	Shop for all fares in a particular cabin including all branded fares and ancillaries
	Shop for public and private fares (including corporate fares)
	Ability to search with +/- 3-day window
	Search responses will include loyalty recognition, interline fares, mini fare rules Ticketing time limit applies based on fare rules
Pricing and Upsell	Ability to price upsell offers (e.g., from the lowest fare brand to a higher fare brand)
Create and Display	Create new orders and display orders
Fulfillment	Defer payment up to ticketing time limit
Fulfillment	Ability to ticket the order immediately
Payment	Accept form of payment such as cash, credit cards (American Express/Optima, Debit Card with Credit Card Logo, Diners Club, Discover Card, JCB, Mastercard, UATP, VISA)
	Ability to use multiple forms of payment (e.g., cash payment on a fare and credit card payment on an ancillary)
	3D Secure (3DS) supported
Settlement / Reporting	ARC/BSP settlement and reporting supported in major Points-of-Sale (PoS)
Seats	Loyalty recognition for American’s AAdvantage^® program and partner loyalty programs
Seats	Paid^* and free seat selection (pre and post booking)
Ancillaries	Day of departure upgrades^*
	Confirmed Flight Change on day of departure^*
	Pre-ordered meals including dietary requests^*
	Purchase paid seats^*
	Miscellaneous	Automated Upfront Commissions available via AirShopping, OfferPriceRS & OrderViewRS by journey ^†

^* Applicable on American Airlines operated flights.
^† Applicable to Travel Agencies on a select programs with American Airlines

American's NDC API Functionality – Servicing	Frequently used servicing functionalities	GDS EDIFACT
Servicing – Order cancellations	Ability to cancel an Order (PNR)
	Cancel Order (PNR) prior to document issuance
	Void and cancel an Order (PNR) after document issuance
	Refund and cancel an Order (PNR) after document issuance
Servicing – Miscellaneous	Add or update passenger details in an Order (email, phone, corporate identifier, loyalty number)
	Ability to divide Order (split PNR)
	Paid and free seat selection, recognition of loyalty status (pre and post air segment document issuance)^*	Only free seat selection available^‡
	PNR Queues are supported^†
	Add SSRs (wheelchairs, special meals, etc.)
Servicing – Exchanges	Change of itinerary in an existing Order
	Change of itinerary for a new Order using Flight Credits (using unused or partially used tickets)
	Even exchange
	Exchange with a additional collection
	Exchange resulting in a residual value
	Exchange an EDIFACT issued ticket for an NDC Order
	Exchange an NDC Order to an EDIFACT issued ticket
	Ability to apply Name Change waiver
	Dynamically apply a Travel Notice waiver without travel agency input
Servicing – Schedule Changes	Travel seller to receive Schedule Change Notifications in real-time. Orders will be automatically updated	N/A
Servicing – Schedule Changes	Ability to apply Schedule Change (SKCHG) waiver^†

^* Applicable on American Airlines operated flights.
^† Applicable on American Airlines operated flights; availability on partner flights is dependent on the functionality developed by that carrier.
^‡ Availability dependent on GDS partner.

American's NDC connection approved technology partners

Please contact the technology partner directly if you are interested in their offerings.

Please see our partner functionality comparison chart to compare the functionality that each partner has developed.

View now

Provider	Contact	Regions supported
	aarongroup.net Ondrej Volrab volrab@aarongroup.net	East, Central, Northern and Southern Europe
	airgateway.com Jorge Diaz operations@airgateway.com	Global
	airtimeconnect.com support@airtimeconnect.com	Global
	amadeus.com/en/topic/ndc-new-distribution-capability	Global
	useargo.com Produtos@useargo.com	Brazil, Latin America
	atriis.com support@atriis.zendesk.com	Global
	claritytts.com	Global
	duffel.com hello@duffelhq.com	Global
	easylinkz.com/en super@easylinkz.com	Global
	farenexus.com Farenexus sales contact@farenexus.com	Global
	ideasfractal.com Ariulfo Sanchez ariulfo.sanchez@ideasfractal.com	Latin America
	lleego.com Aurelio Oliva support@lleego.com	Global
	mystifly.com ndc@mystifly.com	Global
	Ximena Rivas ximena.rivas@netviax.com Alejandro Acosta alejandro.acosta@netviax.com	Global
	pkfare.com	Mainland China, Hong Kong, Macao, Taiwan, Asia Pacific, North America, Middle East
	pratra.com ndc@pratra.com	Global
	reserve.com.br Tiago Quintanilha Tiago.Quintanilha@reserve.com.br	Global
	sabre.com/insights/ndc/	Global
	skywide.tech Christopher Cheng chris@skywide.tech	Asia
	spotnana.com hello@spotnana.com	Global
	thomalex.com info@thomalex.com	Global
	tpconnects.com Maeneth Vergara maeneth@tpconnects.com	Global
	corporate.travelfusion.com accounts@travelfusion.com	Global
	travelport.com/theme/ndc	Global
	中国民航信息集团 (travelsky.cn) aggskysupport@travelsky.com	Global
	tripstack.com sales@tripstack.com	Global
	twai.com	N/A
	verteil.com Jerrin Jos jerrin.jos@verteil.com	India, Japan, Asia Pacific, EMEA
	wooba.tur.br airlines@wooba.com.br	Brazil, Latin America, North America, Europe
	ypsilon.net farelogix@ypsilon.net	Global