Agency Support
AGENCY SUPPORT—
Business travel centered
around you
As a leader in corporate travel, we’re committed to meeting the needs of you and your travelers. We are ready to assist wherever your travels take you and support your travelers' needs. Live agents are available from 6 a.m. to 8 p.m. CST seven days a week, with our self-service portal, SalesLink®, available 24/7. Experience the convenience and flexibility of having support at your fingertips for you and your travelers. For contact information, please visit our Contact Us page.
Executive Connections Desk
Our Executive Connections Desk (ECD) offers an unmatched level of service to our corporate customers in the U.S. and Canada. Give ECD your corporate identifier or CART number to be provided with our best customer service with the fastest resolution.
SalesLink®
Our industry-leading online service portal provides fast and easy self-service options for your travel agency/booking provided to assist with common service requests, such as assistance with schedule changes, name corrections, travel notices, and customer uncheck for travelers 24/7. Additionally, real-time reporting is to see services performed, thus eliminating the need to contact Agency Support.
To learn more, please visit saleslink.aa.com
Preferred seat access
As a corporate customer, you and your travelers enjoy complimentary Preferred seats on aa.com and the mobile app.
