Welcome to
CONCIERGEKeySM
The most exclusive way to fly American
- Welcome
- Exclusive benefits
- Exclusive benefits
- Executive Platinum benefits
- Extras
- oneworld®
- Lounges
- Summary
Welcome to
Enjoy the most exclusive benefits we offer
Dedicated ConciergeKeySM reservation agents
We'll take good care of you
Our specially-trained, dedicated representatives are available 24/7 to assist with your travel needs via a private, toll free phone number or through email. You can find our team’s phone number and email on the back of your membership card.
In-person assistance
at the airport
Ready when you need us the most
Our ConciergeKeySM team members are on call in major airports around the globe when you need on-the-ground, in-person assistance with your plans during times of travel disruptions.
No matter where you're traveling across the American Airlines global network, a representative will proactively monitor your travel and provide personal assistance to get you back on track in case of tight connections, delays or a missed flight.
Flagship® First Check-In and Priority boarding
You are our highest priority
Enjoy an exclusive check-in experience with personalized assistance from customer service representatives, dedicated self-service kiosks and expedited security access at select airports every time you fly.
You'll be among the first to board your American flight using our Priority boarding lanes. After boarding begins, you can bypass the line and enjoy the convenience of boarding at your leisure using the dedicated Priority lane.
Plane-to-plane ramp transfers
Skip the terminal in style
American Airlines and Cadillac offer ConciergeKeySM members plane-to-plane ramp transfers to assist with tight connections at CLT, DFW, JFK, LAX, ORD and PHL. While this service cannot be requested, you'll be met planeside upon arrival by a Premium Customer Services representative and escorted to your vehicle when it is available.
You'll also receive all the benefits of
AAdvantage® Executive Platinum status
Upgrade and away
Systemwide upgrades
Enjoy four complimentary one-way upgrades to the next class of service anywhere American flies, confirmed at the time of booking if upgrade seats are available. And you have the ability to earn more at higher Elite Qualifying Miles (EQM) thresholds.
Domestic upgrades
ConciergeKeySM members receive unlimited complimentary upgrades when traveling within North America. Your upgrade can be confirmed as early as 120 hours before the flight, when available.
Earn more award miles
When you earn 11 award miles per U.S. dollar spent, every flight can lead to more extraordinary adventures.
Waived award change and reinstatement fees
When you need to change your award travel, you’ll have maximum flexibility with no award change or reinstatement fees.
Complimentary food & drink
Enjoy one snack food item and alcoholic drink on us when you travel in the Main Cabin.
Fly with the flexibility to get back to what matters most — your life
Get access to even more extras
Stretch out with more space and more comfort with complimentary access to Main Cabin Extra and Preferred seats at the time of booking. We set aside a number of these seats on each flight for loyal flyers such as yourself.
Get ahead of your schedule
Travel can be unpredictable — plans change, meetings get moved or maybe you just can’t wait to get home. We get it. If you need to catch a different flight, free same-day flight change gives you the ability to fly on your own time, and at no extra charge.
Next flight guarantee
If your flight is cancelled or delayed more than 3 hours, we guarantee to accommodate you and 1 companion in the Main Cabin on the next flight. The departure time of the next flight must be more than 60 minutes from the time of the request.
Waived cash co-pay
We waive the cash co-pay for you and 1 companion when redeeming your miles for an upgrade award on American or American Eagle® flights from your account (when booked in the same reservation).
Enjoy your benefits around the world with oneworld® EmeraldSM status
Your ConciergeKeySM benefits also entitle you to oneworld® EmeraldSM status. When you travel on oneworld® airlines you’ll receive higher priority from check-in to boarding and access to First Class, Business Class and frequent flyer lounges, anywhere in the world.
You have arrived – enjoy our most exclusive member lounges
Complimentary
Admirals Club® membership
Relax before the runway
You'll have complimentary access to more than 100 Admirals Club® locations and partner lounges in major airports worldwide. With your membership, 2 guests or immediate family can accompany you into the Admirals Club® lounge.
Flagship® Lounges and International First Class Lounges
Get work done or grab a drink before your flight
Enjoy chef-inspired meals, a specialty cocktail bar, premium wines and plenty of seating to dine, work or unwind in our Flagship® Lounges.* And, enjoy access to our International First Class Lounge when departing or connecting to qualifying international flights.** As a benefit to your membership, 2 guests or immediate family can accompany you into the Flagship® Lounge.
Congratulations, again!
Enjoy your time in the sky as a ConciergeKeySM member.
ConciergeKeySM exclusives
- Dedicated ConciergeKeySM reservation agents
- Proactive travel assistance
- Flagship® First Check-In
- Early boarding
- Plane-to-plane ramp transfers
- Waived cash co-pay on upgrade awards
- Next flight guarantee
Your ConciergeKeySM membership also includes all of the benefits of AAdvantage® Executive Platinum status
- Systemwide upgrades
- Unlimited complimentary domestic upgrades (including on award tickets)
- Waived award change and reinstatement fees
- 120% more award miles
- Complimentary food and drink in Main Cabin
- Three free checked bags with priority handling
- Complimentary Main Cabin Extra
- Complimentary Preferred seats
- Free same-day flight change and standby
- Additional rewards starting at higher EQM thresholds
- oneworld® EmeraldSM benefits
Lounge access
- Admirals Club® membership
- Flagship® Lounge access
- International First Class Lounge access
*Get access when traveling the same day on any flight marketed and operated by American or a oneworld® airline.
**Qualifying international flights are those between the U.S. and Europe, Asia, Central and South America, Australia, New Zealand and Mexico City (MEX) only. All other international destinations are excluded from this benefit. ConciergeKeySM members traveling solely on North American itineraries do not qualify for International First Class Lounge or International First Class Dining access. North America is defined as the United States (including Hawaii and Alaska), Canada, Mexico (except MEX), Bermuda, the Bahamas and the Caribbean.
Admirals Club membership is subject to full terms and conditions available at aa.com. Current AAdvantage Executive Platinum members who receive ConciergeKeySM membership do not receive four additional systemwide upgrades, but as an added benefit of ConciergeKeySM membership you will receive two additional systemwide upgrades. An AirPass contract is valid for one year from the date of the initial contract. ConciergeKeySM membership and associated benefits will remain active only as long as the AirPass contract is valid.
American Airlines reserves the right to change the AAdvantage program, exclusive offers and its terms and conditions at any time without notice, and to end the AAdvantage program with six months notice. Any such changes may affect your ability to use the awards, mileage credits, or benefits that you have accumulated. These reservation of rights apply to all aspects of the AAdvantage program, including without limitation, all elite status programs. For full AAdvantage program terms and conditions, visit aa.com/aadvantageterms. American Airlines, American Eagle, AAdvantage and the Flight Symbol logo are marks of American Airlines, Inc. oneworld® is a mark of the oneworld Alliance, LLC.
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