The most exclusive way to fly American
The most exclusive way to fly American
Enjoy the most exclusive benefits we offer
We'll take good care of you
Our specially-trained, dedicated representatives are available 24/7 to assist with your travel needs via a private, toll free phone number or through email. You can find our team’s phone number and email on the back of your membership card.
Ready when you need us the most
Our ConciergeKeySM team members are on call in major airports around the globe when you need on-the-ground, in-person assistance with your plans during times of travel disruptions.
No matter where you're traveling across the American Airlines global network, a representative will proactively monitor your travel and provide personal assistance to get you back on track in case of tight connections, delays or a missed flight.
You are our highest priority
Enjoy an exclusive check-in experience with personalized assistance from customer service representatives, dedicated self-service kiosks and expedited security access at select airports every time you fly.
You'll be among the first to board your American flight using our Priority boarding lanes. After boarding begins, you can bypass the line and enjoy the convenience of boarding at your leisure using the dedicated Priority lane.
Skip the terminal in style
American Airlines and Cadillac offer ConciergeKeySM members plane-to-plane ramp transfers to assist with tight connections at CLT, DFW, JFK, LAX, ORD and PHL. While this service cannot be requested, you'll be met planeside upon arrival by a Premium Customer Services representative and escorted to your vehicle when it is available.
Upgrade and away
Enjoy four complimentary one-way upgrades to the next class of service anywhere American flies, confirmed at the time of booking if upgrade seats are available. And you have the ability to earn more at higher Elite Qualifying Miles (EQM) thresholds.
ConciergeKeySM members receive unlimited complimentary upgrades when traveling within North America. Your upgrade can be confirmed as early as 120 hours before the flight, when available.
Earn more award miles
When you earn 11 award miles per U.S. dollar spent, every flight can lead to more extraordinary adventures.
Waived award change and reinstatement fees
When you need to change your award travel, you’ll have maximum flexibility with no award change or reinstatement fees.
Complimentary food & drink
Enjoy one snack food item and alcoholic drink on us when you travel in the Main Cabin.
Relax before the runway
You'll have complimentary access to more than 100 Admirals Club® locations and partner lounges in major airports worldwide. With your membership, 2 guests or immediate family can accompany you into the Admirals Club® lounge.
Get work done or grab a drink before your flight
Enjoy chef-inspired meals, a specialty cocktail bar, premium wines and plenty of seating to dine, work or unwind in our Flagship® Lounges.* And, enjoy access to our International First Class Lounge when departing or connecting to qualifying international flights.** As a benefit to your membership, 2 guests or immediate family can accompany you into the Flagship® Lounge.
Enjoy your time in the sky as a ConciergeKeySM member.
*Get access when traveling the same day on any flight marketed and operated by American or a oneworld® airline.
**Qualifying international flights are those between the U.S. and Europe, Asia, Central and South America, Australia, New Zealand and Mexico City (MEX) only. All other international destinations are excluded from this benefit. ConciergeKeySM members traveling solely on North American itineraries do not qualify for International First Class Lounge or International First Class Dining access. North America is defined as the United States (including Hawaii and Alaska), Canada, Mexico (except MEX), Bermuda, the Bahamas and the Caribbean.
Admirals Club membership is subject to full terms and conditions available at aa.com. Current AAdvantage Executive Platinum members who receive ConciergeKeySM membership do not receive four additional systemwide upgrades, but as an added benefit of ConciergeKeySM membership you will receive two additional systemwide upgrades. An AirPass contract is valid for one year from the date of the initial contract. ConciergeKeySM membership and associated benefits will remain active only as long as the AirPass contract is valid.
American Airlines reserves the right to change the AAdvantage program, exclusive offers and its terms and conditions at any time without notice, and to end the AAdvantage program with six months notice. Any such changes may affect your ability to use the awards, mileage credits, or benefits that you have accumulated. These reservation of rights apply to all aspects of the AAdvantage program, including without limitation, all elite status programs. For full AAdvantage program terms and conditions, visit aa.com/aadvantageterms. American Airlines, American Eagle, AAdvantage and the Flight Symbol logo are marks of American Airlines, Inc. oneworld® is a mark of the oneworld Alliance, LLC.
© Copyright 2020 American Airlines. All Rights Reserved