Welcome to
CONCIERGEKey®
membership
The most exclusive way to fly American
- Welcome
- Exclusive benefits
- Exclusive benefits
- More Benefits
- Extras
- oneworld®
- Lounges
- Summary
Welcome to
Enjoy the most exclusive benefits we offer
Dedicated ConciergeKey® reservation agents
We'll take good care of you
Our specially-trained, dedicated representatives are available 24/7 to assist with your travel needs via a private, toll free phone number or through email. You can find our team’s phone number and email when you log-in to your account.
In-person assistance
at the airport
Ready when you need us the most
Our ConciergeKey® team members are on call in major airports around the globe when you need on-the-ground, in-person assistance with your plans during times of travel disruptions.
No matter where you're traveling across the American Airlines global network, a representative will proactively monitor your travel and provide personal assistance to get you back on track in case of tight connections, delays or a missed flight.
Flagship® First Check-In and Priority boarding
You are our highest priority
Enjoy an exclusive check-in experience with personalized assistance from customer service representatives, dedicated self-service kiosks and expedited security access at select airports every time you fly.
You'll be among the first to board your American flight using our Priority boarding lanes. After boarding begins, you can bypass the line and enjoy the convenience of boarding at your leisure using the dedicated Priority lane.
Plane-to-plane ramp transfers
Skip the terminal in style
American Airlines offers ConciergeKey® members plane-to-plane ramp transfers to assist with tight connections at select airports. While this service cannot be requested, you'll be met planeside upon arrival by a Premium Customer Services representative and escorted to your vehicle when it is available.
You'll also receive all the benefits of
AAdvantage Executive Platinum® status
Loyalty Point Rewards and more
Loyalty Point Rewards
Choose from a variety of rewards that enhance your experience such as systemwide upgrades, bonus miles, Bang & Olufsen premium products and more - before and between each status tier, up to 5 million Loyalty Points.
Domestic upgrades
ConciergeKey® membership gives you priority over other AAdvantage® members for complimentary upgrades to the premium cabin, where more room, dining options and comforts come standard. If eligible seats are available, you may receive a complimentary upgrade for travel within North America, starting 120 hours before departure. Plus, you’re eligible for complimentary upgrades with award tickets and on Alaska Airlines.
Earn more miles and Loyalty Points
Earn more miles when traveling on American and select partner airlines. These miles also count toward earning Loyalty Points, helping you reach for AAdvantage® status and Loyalty Point Rewards faster.
Complimentary food & drink
Enjoy one snack and alcoholic beverage on us when you travel in the Main Cabin – available on flights 1,500 miles or more.
Fly with the flexibility to get back to what matters most — your life
Get access to even more extras
Stretch out with more space and more comfort with complimentary access to Main Cabin Extra and Preferred seats at the time of booking.
Get ahead of your schedule
Travel can be unpredictable — plans change, meetings get moved or maybe you just can’t wait to get home. We get it. If you need to catch a different flight, free same-day flight change gives you the ability to fly on your own time, and at no extra charge.
Next flight guarantee
If your flight is canceled or delayed more than 3 hours, we guarantee to accommodate you and 1 companion in the Main Cabin on the next flight. The departure time of the next flight must be more than 60 minutes from the time of the request.
Waived cash co-pay
We waive the cash co-pay for you and 1 companion when redeeming your miles for an upgrade award on American or American Eagle® flights from your account (when booked in the same reservation).
Use your benefits around the world with oneworld® EmeraldSM status
You also enjoy oneworld® EmeraldSM status as a benefit of ConciergeKey® membership. When you travel on oneworld® airlines you’ll receive higher priority from check-in to boarding and access to First Class, Business Class and frequent flyer lounges, anywhere in the world.
You have arrived – enjoy our most exclusive member lounges
Complimentary
Admirals Club® membership
Relax before the runway
You'll have complimentary access to more than 100 Admirals Club® locations and partner lounges in major airports worldwide. With your membership, 2 guests or immediate family can accompany you into the Admirals Club® lounge.
Flagship® Lounges
Get work done or grab a drink before your flight
Enjoy chef-inspired meals, a specialty cocktail bar, premium wines and plenty of seating to dine, work or unwind in our Flagship® Lounges.* As a benefit to your membership, 2 guests or immediate family can accompany you into the Flagship® Lounge.
Congratulations, again!
Enjoy your experience as a ConciergeKey® member.
ConciergeKey® exclusives
- Dedicated ConciergeKey® reservation agents
- Proactive travel assistance
- Flagship® First Check-In
- Early boarding
- Plane-to-plane ramp transfers
- Waived cash co-pay on upgrade awards
- Next flight guarantee
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Complimentary
inflight Wi-Fi*
*Starting May 1, 2025, complimentary Wi-Fi will be available on all single-aisle narrowbody aircraft (A319, A320, A321, and 737), select 787-8 widebody aircraft, and select
American Eagle® regional aircraft. Service may not be available on all flights. Additional availability coming soon.
Some benefits may not be available on all flights.
Your ConciergeKey® membership also includes all of the benefits of AAdvantage Executive Platinum® status
- Complimentary upgrades, when eligible seats are available
- 120% more miles and Loyalty Points on eligible flights
- Complimentary food and drink in Main Cabin
- First 3 checked bags free with Priority handling
- Complimentary Main Cabin Extra
- Complimentary Preferred Seats
- Free same-day flight change and standby priority
- Keep earning Loyalty Points to unlock Loyalty Point Rewards**
- oneworld® EmeraldSM benefits
Some benefits may not be available on all flights.
Explore your benefits*Get access when traveling the same day on any flight marketed and operated by American or a oneworld® airline.
Admirals Club® membership is subject to full terms and conditions available at aa.com.
**To learn more about rewards, visit aa.com/loyaltypointrewards.
American Airlines reserves the right to change the AAdvantage® program and its terms and conditions at any time with or without notice, and to end the AAdvantage® program with six months’ notice. Any such changes may affect your ability to use AAdvantage® Rewards and Benefits that you have already accumulated. American Airlines is not responsible for products or services offered by other participating companies. All third-party provider terms and conditions apply. For more information on miles and Loyalty Points, visit aa.com/loyaltypoints. For complete details about the AAdvantage® program, visit aa.com/aadvantage. For the AAdvantage® terms and conditions, visit AAdvantage terms and conditions − AAdvantage program − American Airlines..
American Airlines®, American Eagle®, AAdvantage®, ConciergeKey®, AAdvantage Executive Platinum®, AAdvantage Platinum Pro®, AAdvantage Platinum®, AAdvantage Gold®, Flagship®, Admirals Club®, AA.com®, the Flight Symbol logo and the Tail Design are marks of American Airlines, Inc.
oneworld® is a registered trademark of oneworld® Alliance, LLC.
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